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PRIVACY POLICY

Privacy Policy

Privacy Policy

This Privacy Policy describes how Spring Touch Lawn and Pest Control (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website, mobile application, or any other services provided by Spring Touch Lawn and Pest Control (collectively, the “Service”).

 

1. Information We Collect

We may collect personal information about you directly from you, from third parties, and automatically through your use of our Service.

 

Information You Provide to Us:

  • Contact Information: We may collect your name, email address, phone number, and mailing address when you contact us, request information, or sign up for our services.

  • Payment Information: If you make a payment for our services, we may collect your payment card information and billing address.

  • Communication: We may collect information you provide when you communicate with us, such as through customer support inquiries or feedback forms.

 

Information We Collect Automatically:

  • Usage Information: We collect information about your interactions with our Service, such as the pages you visit, the features you use, and the actions you take.

  • Device Information: We collect information about your device, including your IP address, browser type, device type, operating system, and mobile carrier.

  • Location Information: With your consent, we may collect your precise or approximate location information when you use our mobile application or website.

 

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Service;

  • Communicate with you, including responding to your inquiries and providing customer support;

  • Personalize and improve your experience on our Service;

  • Analyze and understand how you use our Service;

  • Send you promotional communications, newsletters, or marketing materials about our services or special offers;

  • Comply with legal obligations.

 

3. How We Share Your Information

We may share your information with third parties in the following ways:

  • Service Providers: We may share your information with third-party service providers who help us operate, analyze, and improve our Service.

  • Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from government authorities.

 

4. Your Choices

You may have certain choices regarding the information we collect and how it’s used:

  • Opt-Out: You can opt out of receiving promotional communications from us by following the instructions provided in those communications.

  • Cookies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

 

We do not sell or share submitted contact data with 3rd parties for marketing purposes. 

 

5. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.

 

6. Children’s Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.

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7. SMS Messaging Program

Program Overview:

Spring Touch Lawn & Pest Control operates two SMS messaging programs available to customers who opt in via web forms:

  • Non-Marketing / Account & Service Messages: Appointment confirmations, reminders, rescheduling notices, service completion notifications, and account support communications.

  • Marketing & Promotional Messages: Special offers, seasonal promotions, discounts, and service updates. Requires separate opt-in consent from non-marketing messages.
     

Opt-In & Consent:

  • You will only receive SMS messages in a category if you have explicitly opted in to that category via a dedicated, unchecked checkbox on our web form.

  • We maintain timestamped records of all opt-in actions, including the method of consent, the form URL, and the date and time of consent.

  • Consent to receive text messages is not a condition of purchasing any goods or services.

  • We comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable federal and state laws.
     

Opt-Out Instructions:

  • Reply STOP at any time to cancel SMS messages from that sending number. You will receive a final confirmation message and no further messages will be sent unless you re-opt in.

  • Opt-out requests are processed immediately.

  • Opting out of marketing messages does not opt you out of non-marketing service messages, and vice versa.
     

Message Frequency & Rates:

  • Message frequency varies based on your service activity and appointment schedule.

  • Standard message and data rates may apply. Contact your wireless provider for details.

  • Carriers are not liable for delayed or undelivered messages.
     

Help & Support:

Supported Carriers:

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.
 

SMS Data Protection Statement:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our service delivery (such as SMS platform providers and scheduling software), solely for the purpose of delivering messages you have consented to receive. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

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8. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure service effectiveness. You may control cookies through your browser settings. Disabling cookies may limit certain website features.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

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9. Contact Us

If you have any questions about this Privacy Policy, please contact us at 507-934-5296.

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By using our website and submitting a form, you consent to this Privacy Policy.

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